UX Researcher
Experience
Sept 2022 – Present
MSU Media & Information, East Lansing, MI
Research Assistant for Human-Centered Infrastructure Design and the Future of Rural Digital Connectivity
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Conducted 5 research workshops, capturing detailed participant insights to enhance data accuracy and support in-depth analysis Designed and distributed a board game to seven user groups to identify their experiences with internet access in rural communities Analyzed qualitative data to identify 7 key themes and 5 impactful quotes through an affinity diagram on Miro to guide project conclusions Administered design probes to 3 rural communities using curated designs to better understand the thoughts and feelings of residents regarding internet infrastructure in a creative way Translated 20 hours of interview recordings from rural internet users in Otter.ai that streamlined research analysis Presented research at the Michigan Broadband Summit Conference through an interactive workshop, engaging 30 participants and promoting discussions on rural internet access issues Managed project tasks and goals in Microsoft Excel to maintain timelines to ensure project milestones were met efficiently
May 2023 – Present
State of Michigan - DTMB, Lansing, MI
HCD Analyst
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Conducted UX research for various departments through user interviews, personas, and affinity diagrams using Miro which provided key insights for informed design decisions Managed multiple concurrent projects by tracking progress and providing status updates, resulting in timely project delivery and improved team alignment Produced research materials for the department including a heuristic evaluations, surveys, user interview questions, and analysis reports, improving project development Collaborated with a team of 3 to develop 18 Human Centered Design (HCD) training programs to educate State of Michigan employees about user experience design philosophies and methods Coordinated with other departments within the State of Michigan to schedule and deliver training webinars on HCD methodologies Ensured materials were ADA compliant to increase accessibility across services and platforms Communicated with multiple vendors for the State of Michigan to ensure deliverables were met for HCD projects improving project efficiency and vendor alignment
Sept 2021 – Present
VIM UX Team, East Lansing, MI ​
UX Director
Managed a team of 7 to build and maintain a student-run fashion, beauty, and lifestyle magazine website, driving timely updates and content optimization for a cohesive brand presence Led a design thinking research initiative using personas, user interviews, affinity diagrams, and wireframes to identify and enhance the user experience for the website Coordinated with VIM divisions to deliver updates and align organizational goals ensuring brand cohesion and successful project execution Designed and launched a new website for the organization by creating mock-ups and building an optimized, user-friendly webpage that enhanced the organization’s online presence Applied project management tools to assign resources and track task completion for website activities, ensuring efficient workflow and timely delivery Identified project risks with VIM directors and team members to identify strategies to mitigate or eliminate potential issues
Jun 2018 – Present
Youth Against Cancer/American Cancer Society, Rochester, MI
President/UX Lead
Conducted 20 user interviews to obtain information about creating a more pleasurable Making Strides Against Breast Cancer walk through rock placement and presentation resulting in a creation of a survivor tradition of collecting a rock as a token for each year survived Conceptualized an intuitive navigation structure for the Youth Against Cancer website using user flow diagrams improving accessibility and user satisfaction based on feedback Constructed and maintained a website and Facebook page to connect volunteers with leadership facilitating smooth coordination and enhancing volunteer engagement for painting rocks for cancer patients Performed user testing on multiple participants to evaluate navigation and engagement across different devices, improving visual optimization and layout Assisted in planning and organizing seven Making Strides Against Breast Cancer walks in Oakland and Macomb Counties from 2018-2024, ensuring seamless event execution and community engagement Utilized project management techniques to organize and lead over 500 youth from over 15 high schools for fundraising events, rock making, and delivery of supplies to ensure all items were delivered on-time to the walk events
Jan 2024 – Aug 2024
MSU College of Arts & Letters, East Lansing, MI Info Tech
Conducted research on NFC cards by testing user interest in QR codes and NFC tap interactions, gathering insights to improve user experience and engagement Documented research findings and progress reports to keep leadership and employees informed, fostering transparent and open communication Developed HTML and CSS code to display AR components and artwork information across all devices, enhancing accessibility for the Broad Art Museum through NFC card integration Forecasted project costs and provided budget reports to leadership, ensuring budget alignment and efficient resource allocation Communicated with clients to share updates, coordinate meetings, and gather insights, driving the development of the product
Jan 2024 – Aug 2024
MSU LiLaC Department, East Lansing, MI Web and Social Media Intern
Created and optimized website pages following key design principles, achieving a 110% increase in user engagement Managed department social media accounts by posting and retweeting related information resulting in increased engagement from the previous semester Researched the best strategies for increasing engagement and interaction on social media by meeting with the communication department Conducted office hours to assist professors and staff with page updates and issue resolution ensuring an accessible website
Skills
Research
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User Research
Affinity Mapping
Heuristic Evaluation
User Interviews
Data Analysis
Tools
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Adobe Suite
Figma
Miro
WordPress
Microsoft Suite
Design​
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UI Design
UX Design
ADA Standards
Design Principles
Design Thinking
Certifications
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ESLPI
ADA
User Research
Project Mgmt.
Certificate
Development
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HTML
CSS
JavaScript
Awards
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XA Award of
Distinction
Most Positive Girls
Soccer Athlete
2020